Fra digital kløft til AI- underklasse? Et inklusionsperspektiv på offentlig digitalisering

This brief is currently only available in Danish.
Summary (Translated)
Denmark is on the brink of a breakthrough in the use of artificial intelligence (AI) in the public sector—one that may be comparable to the emergence of information technology in the 1990s. Historically, the digitalization of Denmark’s public sector has been driven by ambitions of efficiency, and this also appears to be a central objective in the large-scale AI initiatives currently being implemented in Danish municipalities.
However, public sector digitalization has also produced unintended consequences that undermine efficiency goals and generate negative effects, as digital technologies often reproduce and reinforce existing social inequalities. Citizens with higher education levels and strong social networks have benefited the most, while marginalized and vulnerable groups have been excluded.
There is therefore a lack of clear direction regarding how the adoption of AI can benefit the broadest possible population. Municipal efforts to support digitally disadvantaged citizens—together with research in this area—should be incorporated into considerations of the future use of AI solutions in the public sector, in order to prevent the emergence of a new AI underclass.


