Research Webinar: Chatbots in Public Administration
Join CAISA for an online webinar, launching our new research brief "The Use of Chatbots in the Public Sector". In the research brief, we synthesize current scholarly evidence on the implementation and use of chatbots in public-sector workflows and citizen-facing services.
As generative AI technologies continue to proliferate across government institutions, often accompanied by promises of administrative efficiency, enhanced service delivery, and improved citizen engagement, the empirical foundation supporting these claims remains uneven. This systematic literature therefore aims at synthesizing existing research on the phenomena.
What insights does existing research offer regarding both the transformative potential and the emerging challenges associated with embedding chatbot technologies into public administration?
In the webinar we will present the main findings of the research brief and research method. In addition, we will zoom in on a specific case study conducted in a Finnish municipality, which illustrates some of the addressed challenges in the research brief analysis.
Program
Welcome and Introduction
- Lisa Reutter Larsen, PostDoc at the Center for AI in Society (CAISA).
Systematic Literature Review Explained
- Semahat Ece Elbeyi, PostDoc at the Center for Tracking and Society at Copenhagen University.
The Use of Chatbots in the Public Sector: Main Findings
- Kiran Kappeler, PostDoc at the Center for Tracking and Society, Copenhagen University.
Organizational Dilemmas of AI Implementation: Experiences from Local Government Chatbot Project
- Emmi Heinisuo, Research Scientist at the Technical Research Centre of Finland.
Questions and Reflections: Share Your Thoughts and Questions
The webinar is open to all interested participants and will be conducted in English. We invite you to join us for a thoughtful and evidence-based discussion on a rapidly evolving area of public-sector innovation.
Other events
WEBINAR: Digital Suverænitet – få et fællessprog og forstå de afgørende domæner og kontrolregimer
Alle taler om digital suverænitet, men begrebet betyder vidt forskellige ting, alt efter om man sidder i et ministerium, en bestyrelse eller et forskningscenter. Og det er faktisk rimeligt nok, for digital suverænitet er forskellige ting. Men uden et fælles sprog risikerer vi at tale forbi hinanden, netop når beslutningerne haster:
Europas afhængighed af amerikansk cloud-infrastruktur vokser, AI kapløbet mellem Washington og Beijing accelererer, og Danmark skal navigere begge dele.
Digital suverænitet er komplekst – men hvad hvis vi fik et fælles sprog, så vi kan handle?
I dette webinar præsenterer Rebecca Adler-Nissen, Roman Jurowetzki, Morten Axel Pedersen og Kristin Eggeling et nyt forskningsbrief, der klæder dig på til at forstå:
Tre domæner, der kan afveje: sikkerhed, økonomi og rettigheder – og hvorfor de er gensidigt afhængige.
Tre kontrolregimer, der skal integreres or at lykkes: Ejerskab (af hardware, software, AI-modeller mv.), Videnskapacitet (organisatorisk, juridisk og STEM-kompetence) og Regulering (statslig, international eller fra magtfulde private aktører).
Hvorfor det kræver en treenighed – og hvad der sker, hvis ét element mangler (f.eks. ineffektiv regulering, dyr infrastruktur eller brain drain).
Efter præsentationen er der debat med Jan Damsgaard, professor og digital vismand og Rikke Frank Jørgensen, professor samt forskningschef ved Institut for Menneskerettigheder om, hvordan vi omsætter teorien til praksis.
Praktisk information
Format: Online webinar
Adgang: Link til webinaret tilsendes et par dage inden afholdelsen
Who Would ChatGPT Vote for and Why Should We Care?
A timely discussion in the wake of the Danish national elections.
Join us on April 16, 2026 for croissants, coffee, and a very timely and highly relevant one‑hour event examining how voters increasingly turn to AI chatbots for political guidance, and what this means for information quality, democratic participation, and digital critical thinking.
As tools such as ChatGPT, Claude, and Gemini rapidly enter the public information ecosystem, voters now navigate a landscape where AI-generated recommendations can influence perceptions of parties, policies, and political choices. This event brings together leading researchers and practitioners to discuss how AI-driven voting advice shapes public understanding and how societies can strengthen citizens' ability to evaluate such information critically.
Program & Speakers
Voting Advice in the Age of AI
Frederik Hjorth
Associate Professor at the Department of Political Science and the Center for Social Data Science, University of Copenhagen
Chatbots, First-Time Voters, and Digital Critical Thinking
Søren Engelbrecht
Journalist at TjekDet
Political Bias in Chatbots
Stephanie Brandl
Assistant Professor at the Center for Social Data Science, University of Copenhagen and Fellow at CAISA
The event concludes with a joint Q&A session, offering space for cross-cutting reflections and questions to all speakers.
Practical details
Date: April 16, 2026
Time: 9:00 - 10:00 a.m. (Doors open at 8:30 a.m. for coffee and croissants)
Location:
Blegdamsvej 3B, 2200 Copenhagen N. Room: Panum – Auditorium Victor Haderup
