Lancering af Det Nationale Center for AI i Samfundet (CAISA)
I dag åbner vi Det Nationale Center for AI i Samfundet (CAISA) – et nyt nationalt konsortium for tværvidenskabelig forskning og rådgivning om AI i samfundet. To ministre Caroline Stage Olsen og Christina Egelund og to rektorer David Dreyer Lassen og Per Michael Johansen kommer og sætter rammerne for dagen, som foregår i KU's festsal.CAISA ledes af Rebecca Adler-Nissen og Thomas Moeslund , og består af chefforskerne Serge Belongie, Stine Lomborg, Anders Søgaard, Roman Jurowetzki, Sune Lehmann, Helene Ratner, Morten Axel Pedersen og Anna Rogers.
Flere events
Research Webinar: Chatbots in Public Administration
Join CAISA for an online webinar, launching our new research brief "The Use of Chatbots in the Public Sector". In the research brief, we synthesize current scholarly evidence on the implementation and use of chatbots in public-sector workflows and citizen-facing services.
As generative AI technologies continue to proliferate across government institutions, often accompanied by promises of administrative efficiency, enhanced service delivery, and improved citizen engagement, the empirical foundation supporting these claims remains uneven. This systematic literature therefore aims at synthesizing existing research on the phenomena.
What insights does existing research offer regarding both the transformative potential and the emerging challenges associated with embedding chatbot technologies into public administration?
In the webinar we will present the main findings of the research brief and research method. In addition, we will zoom in on a specific case study conducted in a Finnish municipality, which illustrates some of the addressed challenges in the research brief analysis.
Program
Welcome and Introduction
- Lisa Reutter Larsen, PostDoc at the Center for AI in Society (CAISA).
Systematic Literature Review Explained
- Semahat Ece Elbeyi, PostDoc at the Center for Tracking and Society at Copenhagen University.
The Use of Chatbots in the Public Sector: Main Findings
- Kiran Kappeler, PostDoc at the Center for Tracking and Society, Copenhagen University.
Organizational Dilemmas of AI Implementation: Experiences from Local Government Chatbot Project
- Emmi Heinisuo, Research Scientist at the Technical Research Centre of Finland.
Questions and Reflections: Share Your Thoughts and Questions
The webinar is open to all interested participants and will be conducted in English. We invite you to join us for a thoughtful and evidence-based discussion on a rapidly evolving area of public-sector innovation.
